Shipping

We proudly use the United States Postal Service for fast, efficient delivery through the continental U.S.A.

Expedited shipping within the continental USA is available for an additional fee.  This charge is non-refundable.

Return Policy

We hope you are 100% satisfied with your order. Should you wish to return any of the products you bought for any reason, we offer hassle-free returns for full purchase price within 7 days for any products purchased directly through genetixorganic.com and a 90 day return on our Activated Enhancement Oil.  Overnight shipping charges (if applicable) are non-refundable. A return is defined as an item that you receive and do not find satisfactory within this 7 or 90 day policy. Failure to receive an item that went out for delivery or a customer changing his or her mind after a purchase does not constitute grounds for a return. Sale items are exempt from return. 

Lost or Late Packages:

We cannot control or take responsibility for packages lost in transit or for any weather delays or other issues that are out of our control.  

If your tracking number is not providing enough information, please contact your local post office or Mail Carrier.  They can access more information for you.

* Once packages leave us, it is 100% in the care the post office to deliver the packages to you.  

* Ensure you provide us with your correct address according to USPS.

* Sometimes neighbors may receive packages for you.  Check with your mail carrier, your doorman, neighbors and of course your local post office.  

Tracking

Tracking is sent to you when your order is processed from USPS and sent to you through e-mails sent from Shipstation. Updated tracking information is provided along the way as your package takes its journey to get to you. Please check your spam box for your package's tracking if you do not see it within 5 days of placing your order. 

Refund Policy

Refund payment will be processed upon receipt of the product. Refund will be credited to the original payment method. Overnight shipping charges (if applicable) are non-refundable.

We encourage you (beyond beyond beyond belief!) to use the generous coupons we provide to save yourself some coin on your order. We leave many prompts along your way on our site to the checkout, to remind you to apply coupons to save. Unfortunately, if you do not use those coupons upon checkout, we have no ability to retroactively apply discounts or sales prices. Once you have paid for your item, we have no way to change the price of that transaction, so please (oh please oh please we beg you) use your coupons if you wish to purchase from us again. 

Return Process

Please contact us directly if you wish to return a product. Kindly note that return shipping costs are not covered, and we do not provide shipping labels for returns. Please contact our Customer Care Team at support@whitebox.com if you need any further information or assistance. There is a ten dollar restocking fee per returned item.

Testimonials

Our purpose is to provide an accurate customer experience. We always ask permission before using or publishing testimonials or results. If you submit a testimonial to us, and you agree, we may publish your testimonial, together with any images that you upload or send to us, on this website, our social media, email list and on any successor website that we may operate from time to time, on such page and in such position as we may determine at our sole discretion. We will never use a testimonial in such a way as to create a misleading impression of your views, and all testimonials remain anonymous unless otherwise stated by you.