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Shipping & Returns

Shipping

We proudly use the United States Postal Service for fast, efficient delivery through the continental U.S.A.

Expedited shipping within the continental USA is available for an additional fee.  This charge is non-refundable.

Shipping estimates are based on orders received and funded before 5:00pm Eastern Time.  Shipping is offered to the U.S., U.S. outlying territories, and U.S. military addresses.  
Please Note: We cannot offer Expedited Shipping or Next Day Shipping to PO boxes, military addresses, or to Alaska or Hawaii. We will use standard shipping for these addresses (5-8 business day transit time). 

Estimating Shipping Charges

To estimate your shipping costs, please add item(s) you wish to purchase to your cart and proceed to the Checkout Page, where you can see the cost of shipping for each shipping method. Once you have estimated your shipping costs, you may continue to place your order.

International Orders
Please be sure to select the "International Checkout" button.  
International Shipping (Outside of the USA)

CANtact.io has partnered with a trusted third-party company, GlobalShopex.com to fulfill orders for our international customers. Simply add any items you wish to purchase in your shopping cart and choose the "international checkout" option. The items will automatically transfer to the GlobalShopex cart. You may pay with International credit cards, 

PayPal, SafetyPay, Bank wire transfers, Money Gram or other local forms of payment. GlobalShopex will process your payment and guarantee delivery. Once your order is completed, all inquiries should be directed to GlobalShopex at customercare@globalshopex.com or 786-391-4868.

You may also contact GlobalShopex using any of these local International Customer Service Phone Numbers: 

Australia (Sydney) · Tel: (612) 9037 0252
United Kingdom · Tel: (020) 3371 9380
Japan (Tokyo) · Tel: (3) 4520 9639
Spain (Madrid) · Tel: (91) 829 5114
South Africa · Tel: (27 10) 500-2487
Canada (Toronto) · Tel: (416) 840 5719
France (Paris) · Tel: (01) 7666 0593
Mexico (DF) · Tel: (52) 555-351-2656
Brazil (Sao Paulo) · Tel: (55) 213958 1440
Peru (Lima) · Tel: (51) 17087236
Colombia (Bogota) · Tel: (1) 508 2859
Chile (Santiago) · Tel: (56)2 2-938-2628

 

Return Policy

We hope you are 100% satisfied with your order. Should you wish to return any of the products you bought for any reason, we offer hassle-free returns for full purchase price within 7 days for any products purchased directly through genetixorganic.com and a 90 day return on our Activated Enhancement Oil.  Overnight shipping charges (if applicable) are non-refundable. A return is defined as an item that you receive and do not find satisfactory within this 7 or 90 day policy. Failure to receive an item that went out for delivery or a customer changing his or her mind after a purchase does not constitute grounds for a return. Sale items are exempt from return. 

Lost or Late Packages:

We cannot control or take responsibility for packages lost in transit or for any weather delays or other issues that are out of our control.  

If your tracking number is not providing enough information, please contact your local post office or Mail Carrier.  They can access more information for you.

* Once packages leave us, it is 100% in the care the post office to deliver the packages to you.  

* Ensure you provide us with your correct address according to USPS.

* Sometimes neighbors may receive packages for you.  Check with your mail carrier, your doorman, neighbors and of course your local post office.  

Tracking

Tracking is sent to you when your order is processed from USPS and sent to you through e-mails sent from Shipstation. Updated tracking information is provided along the way as your package takes its journey to get to you. Please check your spam box for your package's tracking if you do not see it within 5 days of placing your order. 

Refund Policy

Refund payment will be processed upon receipt of the product. Refund will be credited to the original payment method. Overnight shipping charges (if applicable) are non-refundable.

We encourage you (beyond beyond beyond belief!) to use the generous coupons we provide to save yourself some coin on your order. We leave many prompts along your way on our site to the checkout, to remind you to apply coupons to save. Unfortunately, if you do not use those coupons upon checkout, we have no ability to retroactively apply discounts or sales prices. Once you have paid for your item, we have no way to change the price of that transaction, so please (oh please oh please we beg you) use your coupons if you wish to purchase from us again. 

Return Process

Please contact us directly if you wish to return a product. Kindly note that return shipping costs are not covered, and we do not provide shipping labels for returns. Please contact our Customer Care Team at support@whitebox.com if you need any further information or assistance. There is a ten dollar restocking fee per returned item.

Testimonials

Our purpose is to provide an accurate customer experience. We always ask permission before using or publishing testimonials or results. If you submit a testimonial to us, and you agree, we may publish your testimonial, together with any images that you upload or send to us, on this website, our social media, email list and on any successor website that we may operate from time to time, on such page and in such position as we may determine at our sole discretion. We will never use a testimonial in such a way as to create a misleading impression of your views, and all testimonials remain anonymous unless otherwise stated by you.